SHIPPING POLICY

USA
30 euros Standard Shipping (3 to 5 Business Days)
65 euros Express Shipping (1 Business Day).

FREE Standard Shipping on orders over 150 euros

INTERNATIONAL
35 euros Standard Shipping (7 to 15 Business Days).

VENEZUELA
25 euros Standard Shipping (15 to 20 Business Days)

PROCESSING
We process orders Monday through Friday, excluding holidays. Orders do
not necessarily ship on the same day they are placed. Please allow 2 – 3 business days
after placing your order for processing. Tepuy will contact you with a
follow-up email.

DELIVERY
If we need additional information for credit verification, we will contact you.
Delivery time does not include Sundays or holidays.

NOTE: Taxes and Duties for international shipping may vary depending on
the country and should be paid by the customer. Tepuy is not
responsible for those charges.

TRACKING YOUR ORDER
Once your order has been processed you will receive an email notification
with the tracking information.

Clicking on your tracking number should take you to your item’s tracking
page. If clicking on the number doesn’t work automatically, then simply
contact us at info@tepuybydiana.com

Gift Cards

Shopping for someone else but not sure what to give them?

Give them the gift of choice with a gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Instructions:

Once you added to cart, write an Order Note with the email and message for your beloved one, we will send the gift card with your personalized note as soon as we confirmed the order.